Returns & Refunds

Return Policy

Emerald House will accept for return and refund, items that are in new condition and free of damages by the customer. For a full refund, return your item in any original packaging within 30 days of original order receipt. 

Please note, shape and glaze irregularities in handmade products are not considered damages and will not be accepted for refund. 

If your item arrives damaged, please email us a clear photo of the damage within 48 hours of receiving your package and we will do our best to work with you to find a solution. 

How to Return Your Order

Email us at shopemeraldhouse@gmail.com Subject: "Return" and your order number.

Upon item inspection, we will begin to process your refund through your original payment method. You will be notified when your refund has been processed. 

You are responsible for non-refundable return shipping costs.